Scheduling and dispatch.
The whole day on one board.
Everyone’s day side by side, on your phone or at the desk. Drag a visit to a new time or a new person, and see who’s free before you promise a time.
14 days free. No credit card. Two hours of onboarding included.14 days free. No credit card. Two onboarding hours.
How it works
Booked before you hang up.
A property manager calls while you’re on a job: a tenant’s kitchen outlets are dead. Your phone shows who can go, and when.
Needs scheduling holds every visit that doesn’t have a time yet, and says who’s free first for each one.
The visit lands there at its own length, with the time, the person and the address on one card.
It goes on their day, and the board says who gets an email about it.
Fix the day with a drag.
A job runs long, a customer cancels, a call comes in. Drag a visit to a new time, or onto someone else’s row to hand it off.
Tomorrow’s route, the night before.
By default, everyone you email assignments to gets tomorrow’s stops in one email each evening, in order: when, where, what to do, and directions.
- Turn on assignment emails for each technician in Team and access. Helpers without a login get them from the start.
- Turn the evening email off for everyone in Field operations, or each person can turn off their own.
- Visits added or moved for today go out within minutes, and quick changes go out together.
- Take someone off a visit, and their email says not to go.
The crew moves with the visit.
Put a helper on a technician’s visit, and they get a row on the board too. Drag the visit, and everyone on it comes along.
- Helpers don’t need a login to get their visits by email, and without one they don’t count toward your plan.
- Save the people who ride together, like Truck 2, and put them on a visit together.
Let the customer know you’re on the way.
From the job, send an arrival update: who’s coming, about how long until they’re there, and a number to call.
- The technician picks the time, from 5 minutes to an hour.
- It lands on the customer’s record, so the office knows it went.
Rough-in now. Trim-out when the drywall’s up.
A job can have as many visits as the work takes, each with its own day and crew. The one you can’t date yet waits in Needs scheduling.
- Each visit has its own people, so trim-out can go to a different crew.
Know what’s due, and book it as a route.
Service plans keep track of every maintenance visit a customer is owed. Pick the ones due next week and book them as one route day, in your order.
- Move a plan visit, and its later visits can move with it.
- Nothing goes on anyone’s day until you schedule it.
- Included with Operations.
Do I need separate scheduling and dispatch software?
No. Scheduling and dispatch are part of Stride on both plans, on the same jobs your crew works from and the invoices you send. The calendar’s Day view is the dispatch board: a row for each person, with the day running left to right.
Can I schedule and dispatch from my phone?
Yes. Your phone shows the same board, a row for each person. Tap a visit to move it 15 minutes or change who’s going, press and hold to drag it, and place new work from Needs scheduling with a tap on someone’s row. Stride runs in your phone’s browser, so there’s nothing to install.
How do my technicians get their schedule?
Technicians see their own day in the calendar on their phone and open each job from it. Turn on Email them new assignments for a technician, and they also get new visits and changes by email, and tomorrow’s route every evening unless it’s turned off for the account or by them. Helpers who don’t sign in get their visits by email from the start.
How do I fit in an emergency call?
On your phone, Needs scheduling says who’s free first for each visit’s length today, like “First opening: Jamie at 10:45 AM.” Place it with a tap on their row, or drag it there at your desk. If it overlaps another visit or runs outside your business hours, Stride asks before it saves.
Can I schedule a technician and a helper together?
Yes. Put technicians and helpers on the same visit. Each gets a row on the board, and moving the visit moves everyone on it. Save the people who ride together as a group, and put them on a visit together. Helpers don’t need a login to get their visits by email, and without one they don’t count toward your plan.
How do I schedule a job that takes more than one visit?
Give the job a visit for each trip, like rough-in now and trim-out later. Each visit has its own day, time and people, and one you can’t date yet waits in Needs scheduling until you can. A visit that starts late can run past midnight, and the board says when it ends.
Will it stop me from double-booking a technician?
It warns you first. Before a change saves, Stride checks it against that person’s other visits and your business hours, and asks you to confirm. Overlaps stay allowed, because sometimes you mean it, and they’re outlined on the board so they’re hard to miss.
Does Stride send appointment reminders to customers?
Not ahead of the visit. When a technician heads out, they can send the customer an arrival update from the job: who’s coming, about how long until they’re there, and a number to call. You set its wording once in Settings.
Can I schedule recurring maintenance visits?
On Operations, yes. A service plan keeps track of the visits a customer is owed: one service every few weeks or months, or a set list of visits through the year. Upcoming service shows what’s due, and you can book a batch of it as one route day. Nothing goes on anyone’s calendar until you schedule it.
Does Stride plan routes for my crews?
No. You choose the order. The calendar’s map shows a day’s stops in order, and every visit in the crew’s email has a Directions button. If your crews run 20 or more stops a day and need the order worked out for them, a route-optimization tool will suit you better.
Put tomorrow on the board.
Start a trial, add your crew, and have tomorrow planned before they head home.
Start free trial14 days free. No credit card. Two hours of onboarding included.14 days free. No credit card. Two onboarding hours.
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